Neye3C User Privacy Policy

Update: January 16, 2025 Execution: November 20, 2023

prologue

We (hereinafter referred to as "the Company" or "we") are fully aware of the importance of protecting users' privacy. This Privacy Policy is intended to explain to you how we collect, use, protect, and share your personal information. Please read this Privacy Policy carefully to understand our practices regarding the handling of your personal information.

(1)How does our company collect and use your personal information?

We will explain to you in this policy the scope of personal information that each function may collect, the purpose of collection, the method of collection, and the possible consequences of your refusal. Please note that when you refuse the corresponding information necessary for the realization of each function, you can still use other functions.

We will abide by the principles of legitimacy, lawfulness, and necessity. We will collect and use your personal information actively provided by you during the use of our services or generated due to the use of our products/services for the purposes stated in this policy. If we intend to use your personal information for other purposes not specified in this policy, we will inform you in a reasonable manner.

1. Account Registration and Login
2. To provide you with products/services
3. Summary of Device Permission Calls
Device Permissions Corresponding Business Functions Function Scenario Description Can be Closed
Camera Scan QR code Add device, scan recharge code/ redemption code, video intercom, etc. Does not affect other functions
Microphone Intercom Voice intercom, Video intercom Does not affect other functions
Location Add Device Required when obtaining WiFi name Does not affect other functions
Storage Save to gallery Read pictures from gallery, save videos and pictures to gallery Does not affect other functions
Device Status Add Device Network Status Switching, Network Information Does Not Affect Other Functions
SMS Send verification code Send SMS when logging in with mobile phone Does not affect other functions
Clipboard Read Sharing Code Add Sharing Device Does Not Affect Other Functions
Local Network Add Local Device Search for Cameras on the Local Area Network Does Not Affect Other Functions
Nearby Devices Add Device Search for Cameras Already Connected to the Local Area Network Does Not Affect Other Functions
Push Push Alarm After the device triggers human detection or foreign object detection, send a push alarm to the mobile phone through the server Does not affect the use of other functions
4. Exceptions to obtaining authorized consent

(2)How We Share, Transfer, and Publicly Disclose Your Personal Information

  1. Share

    My company will not share your personal information with any company, organization or individual outside of my company, except in the following cases:

    1. Related to the obligations stipulated by laws and regulations that our company must fulfill

    2. Directly related to national security and defense security

    3. Directly related to public safety, public health, and major public interests

    4. Directly related to criminal investigation, prosecution, trial and execution of judgment

    5. In order to safeguard the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain your authorization and consent;

    6. Personal information that the personal information subject has publicly disclosed to the general public on their own initiative;

    7. When collecting personal information from legally publicly disclosed information, it includes but is not limited to legitimate news reports and government information disclosure.

    8. Have already obtained your explicit authorization or consent in advance;

    9. Share your personal information as required by applicable laws and regulations, legal procedures, government mandatory orders or judicial decisions;

    10. My company shares your personal information with my affiliated companies, and such sharing is also subject to the purposes and restrictions stated in this Privacy Policy. If an affiliated company intends to change the purpose of processing personal information, it will seek your authorization and consent again. An affiliate company refers to a company that already existed as of the date of signing this agreement or is newly added during the period you use this APP, and controls our company or is controlled by our company through equity, agreement or other means, is jointly directly or indirectly controlled by a third party with our company, or has other significant influence relationships or interest connections with our company. "Control" means directly or indirectly holding more than 25% of the equity of the company; or having the ability to influence the company's decision-making through an agreement directly or indirectly.

    11. Third-party SDK service providers: Regarding the third-party SDKs involved by our company, the collection of your personal information and other relevant situations are as follows:

    SDK Name Scene Purpose Personal Information Collected
    WeChat OpenSDK for Android WeChat login, sharing devices with WeChat friends, using WeChat Pay Internet access permission, network state access permission, reading unique device identifiers (Android id, IMEI, MAC address), running process information, running list, SSID, BSSID, installed application package name information, sensor list, storage permission, WIFI information
    Mobile Push - Android Alarm Push Unique device identifiers (IMEI/Android ID/IDFA/OPENUDID/GUID, IMSI information of SIM card), device MAC address, your username, ICCID, SSID, BSSID, device serial number, process diagnosis and crash logs, etc.
    Xiaomi Push Push Message Includes unique identifiers within the app (such as VAID, OAID, AAID, Instance ID), basic app information (e.g., app list, app ID information, SDK version, system update settings, app settings (region, language, time zone, font)), the time when the app enters/exits the foreground, and app status records (e.g., download, installation, update, deletion)
    vivo PUSH-SDK Push Message Device identification information (such as IMEI, EmmCID, UFSID, ANDROIDID, GUID, GAID, OPENID, VAID, OAID, RegID, encrypted Android ID), application software information using the push service (such as application package name, version number, APPID, installation, uninstallation, factory reset, running status), device manufacturer, network-related information (such as IP address, network type), country code, device type; Your push SDK version number, device model, operating system version, current network type, message sending result, notification bar status (such as notification bar permission, user click behavior), lock screen status (such as whether the screen is locked, whether lock screen notifications are allowed)
    OPPO PUSH Client SDK Push Message Device Identification Information (IMEI, MAC Address), IMSI, IMEI, Android_id, MAC, Precise Unknown Information, OAID, Device Model
    Meizu Push SDK Push Message Device Identifier Information (such as IMEI, EmmCID, UFSID, ANDROIDID, GUID, GAID, OPENID, VAID, OAID, RegID, Encrypted Android ID), GPS Location, WIFI List, SSID, BSSID
    Huawei Push SDK (Android Version) Push Message Application Information, Device Information (Hardware Information of the Device, Basic System Information and System Settings)
    秒验SDK-Android Third-party Login Device identifiers (such as IMEI, ICCID, IMSI, Android ID, GAID), application information (such as application package name, version number and running status), network information (such as IP or domain name connection result, current network type), installed application permissions, list of installed applications, sensor information, etc.
    Honor Push SDK Push Service Device Identifier Information (such as IMEI, EmmCID, UFSID, ANDROIDID, GUID, GAID, OPENID, VAID, OAID, RegID, Encrypted Android ID), Application Information
    Bugly Android Track and collect crash information Mobile model, mobile brand, Android system version, Android system API level, manufacturer system version, CPU architecture type, whether the device is rooted, disk space usage, sdcard space usage, memory space usage, network type, the currently running process name and PID of the application
    BeiZi SDK Personalized Recommendation Device brand, device model, device time zone, device language, system version, developer app name, app version number, app package name, network type, UserAgent information, network status, crash information, performance data, screen height and width, screen orientation, screen DPI information, system update time, boot time, USB debugging mode, operator, CPU, process name of the app, process information of the app, running state, disk space, physical memory, device ID (OAID, GAID) (IMEI will only be collected with user authorization), access to the internet, network status, mobile WiFi status, permission to install apps, list of installed applications, etc.
    ShareSDK-Android Share data to QQ Device identifiers (such as IMEI, ICCID, IMSI, Android ID, GAID), application information (such as application package name, version number and running status), network information (such as IP or domain name connection result, current network type), installed application permissions, list of installed applications, sensor information, etc.
    HMS Scan SDK Scan QR code Data (images, text) you actively submit, sensor information (accelerometer, light sensor), network information, application information, device information, operator information (operator name), system information (system settings, system properties, device model, operating system) and Wi-Fi information (Wi-Fi status)
    Geixin SDK Android Getui Service, mainly used for online and offline push messages on mobile phones, as well as receipts. Optional information: IMEI, MAC, Google Advertising ID (GAID), Serial Number, IMSI, ICCID, IP address, base station information.
  2. transfer

    My company will not transfer your personal information to any company, organization or individual, except in the following cases:

  3. public disclosure

4.How does our company store and protect your personal information?

  1. In accordance with the relevant laws and regulations, our company will only store the personal information collected about you within the territory of the People's Republic of China and will not conduct any data transfer outside the country.

  2. My company will retain your personal information for the shortest period necessary to provide you with the products and services you need. For example, when you register as a user of this APP, my company needs to collect your mobile phone number. After you provide it and during the period you use this function, my company needs to continuously store your mobile phone number to normally provide you with this function, ensure the security of your account and system. In addition, my company may store your relevant information for the necessary period stipulated by relevant laws. After the above storage period expires, my company will delete or anonymize your personal information.

  3. My company has implemented security measures in compliance with industry standards to protect the personal information you provide, preventing it from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information. For example: We use encryption technology to ensure data confidentiality; we employ trusted protection mechanisms to prevent data from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we organize security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

  4. The internet environment is not 100% secure. Our company will do its best to ensure or guarantee the security of any information you send to us. If our company's physical, technical, or managerial protective measures are breached, resulting in unauthorized access, public disclosure, tampering, or destruction of the information, which causes damage to your legitimate rights and interests, our company will bear the corresponding legal responsibilities.

  5. After a personal information security incident occurs unfortunately, our company will, in accordance with the requirements of laws and regulations, promptly inform you of the following: the basic situation of the security incident and its possible impacts; the disposal measures that our company has taken or is about to take; suggestions for you to independently prevent and mitigate risks; and the remedial measures for you. Our company will promptly inform you of the relevant circumstances of the incident via email, letter, telephone, or push notification. When it is difficult to inform each personal information subject one by one, our company will issue an announcement in a reasonable and effective manner. At the same time, our company will also actively report the disposal situation of personal information security incidents to the regulatory authorities as required.

4.Your rights

In accordance with relevant laws, regulations, standards, and the common practices of other countries and regions, our company ensures that you have the following rights over your personal information:

1. Access and modify your personal information

  1. Access your own account name to view the devices associated with the account, and the information about sharing associated devices with another user, etc.

  2. Change password. When you forget your password, you can reset it based on the answers to your security questions.

2.Delete your personal information

You can request the deletion of your personal information from our company in the following situations:

  1. Our company's handling of personal information violates laws and regulations.

  2. My company collects and uses your personal information without your consent.

  3. Our company's handling of personal information violates the agreement with you.

  4. You no longer use our company's products or services, or you have cancelled your account.

  5. Our company no longer provides you with products or services.

If our company decides to respond to your deletion request, we will also simultaneously notify the entities that have obtained your personal information from our company to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization. When you delete information from our company's services, we will not immediately delete the corresponding information from the backup system, but will delete this information when the backup is updated.

3. Revoking Consent

You can change the scope of your authorization for our company to continue collecting your personal information or withdraw your authorization by turning off device functions.

You can also withdraw all authorizations for our company to continue collecting your personal information by canceling your account.

You can disable ads/personalized recommendations by enabling "Block Ads" and "Turn off Personalized Recommendations". The settings will take effect the next time you enter and no more information will be collected.

You can turn off the alarm push notifications on your phone by "Turning off Targeted Push". The setting will take effect the next time you enter, and no more information will be collected.

As previously stated, some functions of the products and services provided by our company require obtaining relevant permissions for the device you use (including: telephone, storage, camera, calendar, personalized recommendations, etc.. The specific permissions shall be subject to Article 1 of this Privacy Policy). You can withdraw (or stop) the continuous authorization for this permission at any time after authorization. When you update the version of this App, without your explicit consent, our company will not change the permission status you previously set. You can revoke any authorized permission through the privacy permission option in the mobile phone settings APP. You can also permanently withdraw all authorizations for our company to continue collecting your personal information by canceling your account. You need to understand that after you withdraw your authorization, our company cannot continue to provide you with the specific functions and/or services corresponding to the withdrawn authorization. However, your decision to withdraw your authorization will not affect the personal information processing previously carried out based on your authorization.

4. Log out / Sign out of account

You can log out of your account through the "My" interface. After logging out, our company will no longer provide basic operations such as the device list and device preview.

5. Close an account / Cancel an account

  1. Click on "My" interface -> "Settings" -> "Account Logout" to completely delete your account.

  2. For users who delete their accounts, all relevant information such as personal information, device list, purchase history, and cloud storage records in the account will be deleted.

  3. The cloud storage videos in the account will also be lost due to the disappearance of the account, resulting in the loss of information associated with the camera device and thus making it unable to be used.

5、How does our company handle personal information of minors?

1. If you are a minor under the age of 18 (especially under the age of 14), please ask your guardian to carefully read this Privacy Policy and use our services or provide information to our company only with the full authorization and consent of your guardian. We protect the personal information of minors in accordance with relevant national laws and regulations, and will only collect, use, or publicly disclose the personal information of minors when permitted by laws and regulations, with the explicit consent of the guardian, or when necessary to protect your rights and interests.

2. If you are the guardian of a minor, please pay attention to whether the minor under your guardianship is using this service or providing personal information with your consent. If you have any questions about the personal information of the minor under your guardianship, please contact our company through the contact information published in this privacy policy. If our company discovers that it has collected the information of a minor without obtaining the prior consent of a verifiable guardian, it will delete the relevant data as soon as possible.

6、Contact information

  1. Shenzhen Huachuang Times Co., Ltd., established in 2003, is a national high-tech enterprise integrating R & D, manufacturing and sales. It provides leading security products and services worldwide. With rich industry resources and professional spirit, we stand out in the industry and gain widespread recognition both inside and outside the industry. The company has been selected as one of the "Top 100 Chinese Security Enterprises" and "Top Ten Leading Brands in Chinese Security" for consecutive years, winning multiple honors.

  2. If you have any questions, opinions or suggestions regarding this Privacy Policy, please contact us via the following methods: Send your inquiry email to neye3c@yunyis.com. Generally, we will respond within 15 days.

7、dispute resolution

  1. This agreement shall be governed by the laws of the People's Republic of China (excluding Hong Kong, Macau and Taiwan regions).

  2. This policy shall be interpreted and governed by the laws of the People's Republic of China. Any disputes of any form between you and us shall be resolved through friendly consultations. If the consultations fail, either party shall have the right to submit the dispute to the people's court with jurisdiction in the place where Shenzhen Huachuang Times Technology Co., Ltd. is located for resolution through litigation.

Software Developer: Shenzhen Huachuang Era Technology Co., Ltd.